628 Cornwallis Dr., Davenport, FL 33897

Home Phone: (863) 207-0650

kellertw@yahoo.com

LinkedIn: www.linkedin.com/in/kellertw

 

COMPUTER AND NETWORKING SKILLS

 

Microsoft/Linux/Apple O/S	Photo and video editing	Cisco Routers and Switches
Microsoft Office up to 2010	Satellite Communications	Wireless connection LAN/WAN
Various Internet browsers	Firewall administration	Cat-5 cabling
Adobe Software	Microsoft/Linux/Apple networking	Networked File and Printing
VM	Scanners	Project Management

 

 

CAREER SUMMARY

 

Over 30 year’s progressive experience in project and business management, communications-computer systems, business operations, and logistics; served 25 years in positions of direct supervision of personnel and projects. Extensive knowledge of: Project Management, Troubleshooting and Repairing, Customer Support and Liaison, Monitoring and Optimization, Planning and Implementation, Training, Systems Engineering, Business Management, and Logistical support. Employed 7+ years with KBR and served 20 years active duty USAF and retired. Currently enrolled at ITT Technical Institute in the Network Systems Administration course.

 

MILITARY EXPERIENCE

 

United States Air Force                                         

Comm-Computer Operator (3C071)                                                                      (July 1998 – March 2004)             

             

·         Administered, maintained, and troubleshot network information system, domain name system, network file system, web servers, home directories, and user accounts, across wireless and CAT-5 networks.

·         Implemented disaster recovery procedures utilizing various back-up and recovery software for windows and UNIX based networks

·         Tasked as NCOIC of the Helpdesk known as “6-fixx.” Supported all computers assigned to AFIWC from the Commander on down in person, over the phone and via remote

·         Consulted with vendors and management to procure software and hardware solutions for servers, desktops, laptops, and infrastructure equipment

·         Program manager of an annual budget exceeding $2M for server systems upgrade and maintenance

·         Analyzed performances and recommended strategies for improvement, and implementation of plans to improve the operation and efficiency of the network systems

·         Proficient on installation of network backbone equipment provided unit with a comprehensive and up-to-date diagram of the infrastructure

 

Traffic Management/Logistics (2T071)                                                        (February 1984 – July 1998)             

             

·         Performed and managed traffic management activities. Used military and commercial transportation to move personnel, eligible dependents, material, and property. Packaged, classified, and arranged personal property and cargo for shipment or storage

·         Verified carrier services. Initiated discrepancy reports. Determined work priority. Monitored preservation, packaging and handling of cargo and personal property being shipped or stored

·         Classified and arranged cargo for movement. Determined and scheduled proper carrier equipment for loading and unloading

 

 

 

 

 

SECURITY CLEARANCE

 

·         Previously Cleared for Secret and Top Secret and granted Sensitive Compartmented Information (TS/SCI)

 

·         Jul 98 - Mar 04 TS/SCI

·         Aug 06 - Dec 11 SECRET

 

 

EDUCATION

 

·         Enrolled in Network Systems Administration course ITT Technical Institute

·         Completed 89 hours towards Management/Computer Information Systems Degree

·         Computer Operator Course (584 hours)           

·         Solaris 8 System Admin I & II (80 hours)            

·         System Network Support Course (182 Hours)

·         A+ Certification Course (80 hours)

·         Leadership and Management Courses (443 hours)             

·         MCSE Courses in Windows NT, Windows 2000, and Windows XP (80 hours)

·         Cisco Certification Courses CCNA/CCNP (180 hours)

 

 

WORK HISTORY

 

Convergys/NetApp

Lake Mary, FL: Tech Support Manager                                                        (September 2012– Present)

 

·         Gathered and developed specific statistical data and  metrics for evaluation

·         Reviewed all Engineers daily tasks and performed evaluations for overall technical support performance provided to customers

·         Performed assessments on phone support and case management performance to effectively control customer satisfaction

·         Managed a team of up to 15 Tech support Engineers to achieve 5 out of 5 Customer Satisfaction  survey reports

·         3^rd shift Duty Manager for two Global Tech Support Teams responsible for supporting NetApp filers worldwide

 

Kellogg Brown & Root

Baghdad, Iraq: Sr. Operations Coordinator                                                        (January 2011– December 2011)

 

·         Gathered and developed specific statistical data and  metrics for evaluation of contractor (KBR) performance to measure against the cost plus awards fee (CPAF) criteria and procedures set forth by the United States Government – Awards Fee Evaluation Board (AFEB) at a theater level

·         Reviewed all Task Orders self evaluations for overall technical, cost performance and management strength to determine if work performed met and/or exceeded the requirements of the Statement of Work including: schedule adherence, quality, responsiveness, program initiative and resolution during the period of evaluation

·         Evaluated and assessed the task orders performance to effectively control and/or reduce costs associated with the CPAF work performed during the evaluation period by analyzing ‘over/under run’ cost projections

·         Managed and tracked performance using internally developed measurement tools to rate the overall magnitude of effort throughout theater in order to recommend future revision to contract provisions of the CPAF regarding TO requirements

 

 

 

 

 

Kellogg Brown & Root

Bahrain: Operations Manager                                                                       (August 2010 – January 2011)

 

·         Supervised 5-6 direct hire employees and 20 sub-contracted employees of varying disciplines

·         Acted as the sole Information Technology point of contact to troubleshoot network and employee’s computer, phone, and printer requirements.

·         Sourced temporary communications connectivity until long term solution was in place

·         Received Project Planning Requests from the client and ensured Project Planning Estimates were returned within a timeframe outlined in the request; tracked all ongoing and projected projects and briefed status weekly to customer

 

Kellogg Brown & Root

Baghdad, Iraq: Deputy Project Manager                                                        (December 2009 – August 2010)

 

·         Reviewed Task Order for overall technical, cost performance and management strength to determine work performed meets and/or exceeds the requirements of the Statement of Work including: schedule adherence, quality, responsiveness, program initiative and resolution during the period of evaluation

·         Evaluated and assessed the task orders performance to effectively control and/or reduce costs associated with the CPAF work performed during the evaluation period by analyzing ‘over/under run’ cost projections

·         Received Project Planning Requests from the client and ensured Project Planning Estimates were returned within a timeframe outlined in the request

·         Consistently received the highest rating of “Excellent” by AFEB Members after evaluation of KBR performance based on the accuracy and validity of the information developed by the Business Operations team during each evaluation period

 

 

Kellogg Brown & Root

Baghdad, Iraq: Business Segment Manager                                                        (August 2004 – December 2009)

 

·         Provided guidance to project management identifying client/customer needs and the development of appropriate work processes to meet identified needs

·         Managed Business section that performed to Excellent overall rating for 23 of 24 months

·         Created presentations to client for performance evaluations and quarterly awards fee boards

·         Worked 12 – 17 hours a day 7 days a week to provide support for a large contingent in many locations through out Iraq and Kuwait and supporting a base of  approximately 3000 Expat, Foreign National, and Local National employees

·         Responsible for ensuring Polycom VTC and teleconference capabilities were ready for meeting with in country and overseas locations

·         Performed budget and cost analysis and project control initiatives to ensure adherence to budget

·         Reviewed operating reports for content; report compliance; and accuracy of content

·         Temporarily replaced Site Manager; Chief of Services; and HR as needed

 

 

Kellogg Brown & Root

Baghdad, Iraq: Information Technology/Commo Tech                            (March 2004 – August 2004)

 

·         Monitored and responded to electronic communications hardware and software problems utilizing hardware and software testing, analysis, tools, and techniques

·         Worked on  the installation of communications associated hardware and software, and maintained company standards related to such installation and use of IT equipment

·         Responsible for installation and maintenance of all forms of communications to include; phones (landlines), cell phones, satellite phones, computers both laptops and desktops, PDA’s, printers, switches, routers, wireless systems, handheld radio and base station/repeater programming, satellite network connectivity for both computer network and phones, and purchasing/requisitioning parts and equipment for comms systems

·         Strong knowledge of radio communications , voice/telephone communications, data network termination hardware and software in a multi-vendor environment

OVERSEAS EXPERIENCE:

 

·         Bahrain – Isa Air Base 08 Aug 2010 – 15 Jan 2011 – Operations Manager

·         Iraq – Baghdad 01 Mar 04 – 08 Aug 2010 – IT/Commo Technician; Business Segment Manager-Operations; Deputy Project Manager

·         Saudi Arabia – Riyadh 26 Nov 00 – 3 Mar 01 – NCOIC (Manager) Network Operations

·         United Kingdom – Mildenhall 23 Nov 93 – 16 Nov 96 – NCOIC (Manager) Shipping Office (Central Booking Agency for all Military Personal Property in U.K.)

·         Saudi Arabia – Dhahran 25 Mar 93 – 1 Jul 93 – NCOIC (Manager) International Travel

·         Italy – Sardinia 14 Sep 90 – 30 Aug 91 - NCOIC (Manager) Shipping Office (U.S. Customs Inspector/Quality Assurance Inspector)

·         Greece – Athens 26 Jul 84 – 04 Jan 86 – International Travel Clerk

 

AWARDS RECEIVED

 

·         Presented with MVP (Maximizing Value-Added Performance) Award for work on the Apr 2011 Awards Fee Evaluation Board presentation

·         Received 5 year consecutive employment pin for 5 years with company in a deployed location

·         Received various awards and accommodation medals

·          

 

 

REFERNCES

 

·         David Sarles, Project Manager, KBR, Inc. (colleague) managed you indirectly

“Todd demonstrated excellent services and outstanding knowledge allowing him to be able to consistently beat timeline requirements for projects given to him. At the same time his eye for detail ensured the quality was of the highest measure. Todd was without a doubt an exceptional Sr. Business Operations Coordinator and was the consummate professional demonstrating his readiness for higher positions with more responsibilities and demands. I would unequivocally recommend Todd to a future employer for a management position with budget and profit responsibilities.” July 30, 2012

Phone: 270-556-3925

Marion, Kentucky

 

·         Terrance Allen, Director of Operations (DofO), KBR (colleague) managed you indirectly

“Todd Keller is a proven professional with an exceptional work ethic. Having worked closely with Todd during my tenure with KBR as the Director of Operations, I had the pleasure to closely watch him execute his duties in support of a great company on a daily basis. Todd is extremely detailed oriented, a self-starter and a true professional in every sense. I would strongly recommend Todd to any interested employer as he would serve as a valued asset and a trusted agent.” July 17, 2012

Phone:

011-93-70-854-1621 (mobile)

Address:

Camp Morehead, Afghanistan

APO AE 09356

 

·         Dianne Simpson, Logistics (Deputy Director and Director), KBR (colleague) worked directly with you

“It is with great pleasure that I recommend Todd Keller to any potential employer. I worked with Todd during LOGCAP III on Operation Iraqi Freedom and Enduring Freedom and found Todd to be a consummate professional in every aspect of the several jobs he performed. As Operations Manager at KBR, he was always available to assist/support my logistics group(s) in any manner required. He is thorough, flexible and extremely detail oriented which are necessary attributes of an effective and successful manager. Todd worked tirelessly to ensure that the good work that KBR did in support of our brave men and women in uniform was documented and reported accurately as required. Because of Todd's efforts, KBR was able to be recognized at every opportunity by the AFB of the DOD/DOS/USG for superior achievement.in the execution and performance of our contract under LOGCAP III and beyond. Todd Keller would be a definite asset to any employer who might consider him for employment.” July 10, 2012

Address:

Houston, TX